These Terms and Conditions govern access to and use of the BiggBrands B2B website, customer accounts, wholesale purchasing services, quotations, orders, and related services.

By creating a business account, requesting a quotation, placing an order, or otherwise using the BiggBrands B2B platform, you agree to these Terms and Conditions.

BiggBrands B2B is intended primarily for business customers, including retailers, wholesalers, distributors, e-commerce sellers, marketplace sellers, HoReCa businesses, corporate buyers, and other professional purchasers.

For purposes of these Terms, “BiggBrands,” “BiggBrands B2B,” “we,” “us,” and “our” refer to:

E-Ticaret Hizmetler ve İhracat A.Ş
Registered Address: Rüzgarlıbahçe Mah. Bozkurt Sok. No:3/19, Acarlar İş Merkezi F Blok K:8, 34805 Kavacık, İstanbul / Türkiye
Email: info@biggbrandsb2b.com

1. Scope of These Terms

These Terms apply to:

• Use of the BiggBrands B2B website;
• Registration and use of wholesale customer accounts;
• Product enquiries;
• Quotations;
• Wholesale orders;
• Payments;
• Shipping and fulfillment;
• Returns and claims;
• Private label services;
• Product customization services; and
• Other B2B services offered through BiggBrands B2B.

Additional terms may apply to certain products, services, markets, quotations, promotional campaigns, or private label projects.

Where specific terms are included in a quotation, proforma invoice, commercial invoice, order confirmation, private label agreement, distribution agreement, or other written agreement between BiggBrands and the customer, those specific terms will apply to the relevant transaction.

2. Business Customers

BiggBrands B2B is designed for professional and commercial buyers.

By registering for an account or placing an order, you confirm that:

• You are acting on behalf of a business or professional activity;
• The information you provide is accurate and complete;
• You have authority to act on behalf of the relevant business;
• Any tax, VAT, company registration, resale, or other business information you provide is valid; and
• You will use products purchased from BiggBrands in accordance with applicable laws and regulations.

We may request additional documents or information to verify a customer account, business identity, tax status, resale status, billing details, or payment information.

BiggBrands reserves the right to approve, reject, suspend, or close a business account where reasonably necessary.

3. Account Registration and Security

Certain services may require the creation of a BiggBrands B2B customer account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You must notify us promptly if you believe that:

• Your account has been accessed without authorization;
• Your login information has been compromised; or
• Fraudulent activity has occurred through your account.

You are responsible for ensuring that account information, billing information, delivery addresses, tax information, and contact details remain accurate and up to date.

4. Product Information

We aim to provide accurate product information, including descriptions, specifications, dimensions, images, materials, packaging details, case quantities, and other relevant product information.

However, minor differences may occur due to:

• Manufacturing updates;
• Packaging changes;
• Supplier changes;
• Product improvements;
• Differences in screen or image representation; or
• Other factors outside our reasonable control.

Product images are provided for illustrative purposes unless explicitly stated otherwise.

Customers are responsible for reviewing product specifications and confirming that products are suitable for their intended commercial use and target market before placing an order.

5. Product Availability

All products are subject to availability.

Availability displayed on the website does not necessarily guarantee that the requested quantity will remain available until an order has been confirmed.

BiggBrands reserves the right to:

• Limit quantities;
• Adjust available quantities;
• Discontinue products;
• Replace or update products;
• Reject unusually large orders;
• Cancel unavailable products; or
• Offer alternative products.

If part of a confirmed order becomes unavailable, we may contact the customer to discuss an alternative product, revised quantity, partial shipment, backorder, or refund where applicable.

6. Wholesale Prices

Prices displayed on BiggBrands B2B are wholesale prices unless otherwise stated.

Pricing may vary depending on:

• Product;
• Quantity;
• Case quantity;
• Customer;
• Destination country;
• Currency;
• Promotional conditions;
• Shipping terms;
• Tax treatment;
• Private label requirements; or
• Other commercial arrangements.

BiggBrands may update product prices at any time.

A price displayed on the website does not create a binding obligation until the relevant order has been accepted by BiggBrands.

7. Taxes, VAT, Customs Duties and Import Charges

Unless otherwise stated, product prices may exclude applicable:

• VAT;
• Sales tax;
• Customs duties;
• Import taxes;
• Brokerage fees;
• Customs clearance charges;
• Local government charges; and
• Other taxes or fees.

The treatment of taxes and duties depends on the customer, destination country, shipping method, transaction structure, and applicable law.

Customers are responsible for providing accurate tax and business information where required.

Where the customer acts as importer of record, the customer is responsible for applicable import requirements, customs procedures, duties, taxes, licenses, registrations, and other obligations unless otherwise agreed in writing.

8. Placing an Order

An order may be placed through:

• The BiggBrands B2B website;
• An approved quotation;
• A proforma invoice;
• An authorized sales representative; or
• Another sales channel approved by BiggBrands.

Placing an order constitutes an offer to purchase the selected products.

An order is not considered finally accepted solely because it has been submitted through the website.

BiggBrands may review the order for:

• Stock availability;
• Pricing;
• Payment;
• Customer verification;
• Delivery feasibility;
• Export restrictions;
• Product restrictions;
• Fraud prevention; and
• Other commercial or compliance requirements.

The order becomes binding when BiggBrands accepts the order or issues the relevant confirmation, unless otherwise stated.

9. Minimum Order Quantities and Case Quantities

Certain products may be subject to:

• Minimum order quantities;
• Minimum order values;
• Full-case requirements;
• Carton quantities;
• Pallet quantities;
• Brand-specific requirements; or
• Market-specific purchasing conditions.

These requirements may be displayed on the product page, provided in a quotation, or communicated by our sales team.

BiggBrands reserves the right to update minimum order quantities and packaging requirements.

10. Order Confirmation

Customers are responsible for reviewing all information contained in an order confirmation, quotation, or proforma invoice.

This may include:

• Product;
• SKU;
• Quantity;
• Unit price;
• Currency;
• Delivery address;
• Billing address;
• Shipping terms;
• Estimated dispatch period;
• Taxes;
• Payment conditions; and
• Any special instructions.

Any discrepancy should be reported promptly.

Changes requested after order confirmation may be subject to approval and additional costs.

11. Payment

Available payment methods may vary depending on:

• Country;
• Customer;
• Order value;
• Currency;
• Sales channel; and
• Commercial agreement.

Payment may be required:

• In advance;
• At checkout;
• Against a proforma invoice;
• According to agreed payment terms; or
• Under other conditions confirmed by BiggBrands.

BiggBrands is not required to dispatch products until required payment has been received or otherwise approved.

Where payment is overdue, we may suspend:

• Order processing;
• Dispatch;
• Account access;
• Credit facilities; or
• Future orders.

Customers are responsible for bank fees and other transaction costs unless otherwise agreed.

12. Payment Verification and Fraud Prevention

BiggBrands may conduct payment and fraud-prevention checks before accepting or dispatching an order.

We reserve the right to request additional verification where necessary.

An order may be delayed, suspended, or cancelled if we reasonably suspect:

• Fraud;
• Unauthorized payment;
• Incorrect billing information;
• Identity misuse;
• Payment risk; or
• Other unlawful activity.

13. Shipping and Fulfillment

BiggBrands works with logistics and fulfillment operations serving customers in multiple international markets.

Orders may be fulfilled from different warehouses depending on:

• Product availability;
• Customer location;
• Shipping method;
• Inventory location;
• Product characteristics; and
• Commercial arrangements.

Shipping charges, delivery terms, dispatch estimates, and applicable delivery conditions will be communicated through the website, quotation, order confirmation, invoice, or sales representative.

14. Delivery Times

Any dispatch or delivery date provided by BiggBrands is an estimate unless expressly agreed otherwise in writing.

Delivery times may be affected by circumstances including:

• Carrier delays;
• Customs procedures;
• Weather;
• Public holidays;
• Peak periods;
• Customs inspections;
• Border restrictions;
• Incorrect customer information;
• Force majeure events; or
• Other circumstances outside our reasonable control.

BiggBrands will use commercially reasonable efforts to fulfill orders within the communicated timeframe but does not guarantee a specific delivery date unless expressly agreed in writing.

15. Shipping Terms and Incoterms

Where applicable, the relevant delivery term may be specified in the quotation, proforma invoice, commercial invoice, or order confirmation.

Where an Incoterm® is expressly stated, that term will be interpreted in accordance with the applicable edition of the Incoterms® rules specified in the relevant commercial document.

Customers should review the agreed shipping terms carefully, as those terms may determine responsibility for freight, insurance, customs clearance, duties, taxes, risk, and delivery.

16. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Additional costs caused by:

• Incorrect addresses;
• Incomplete addresses;
• Customer relocation;
• Refused deliveries;
• Failed delivery attempts;
• Restricted delivery locations; or
• Customer-requested redirection

may be charged to the customer.

BiggBrands is not responsible for delays resulting from inaccurate or incomplete customer-provided delivery information.

17. Inspection Upon Delivery

Customers should inspect deliveries promptly after receipt.

Customers should verify:

• Number of cartons or pallets;
• Visible external damage;
• Product quantities;
• Product references;
• Missing items; and
• Obvious delivery discrepancies.

Where visible transport damage exists, the customer should document the damage and, where possible, record the issue with the carrier at the time of delivery.

Photos, delivery documents, carrier reports, packaging images, and other supporting evidence may be required when submitting a claim.

18. Damaged, Missing or Incorrect Products

Any claim relating to:

• Damaged products;
• Missing products;
• Incorrect products;
• Incorrect quantities; or
• Shipping discrepancies

must be reported to BiggBrands within the period specified in the applicable order documentation or return policy.

The customer may be asked to provide:

• Order number;
• SKU;
• Quantity affected;
• Description of the issue;
• Photographs;
• Videos;
• Packaging photographs;
• Shipping label;
• Delivery document; and
• Carrier damage report where applicable.

BiggBrands will review valid claims and determine the appropriate resolution.

Depending on the circumstances, this may include:

• Replacement;
• Credit;
• Partial refund;
• Full refund;
• Reshipment; or
• Another commercially reasonable solution.

19. Returns

Because BiggBrands B2B primarily serves business customers, returns are subject to our B2B return conditions and any mandatory rights applicable under relevant law.

Products must not be returned without prior authorization from BiggBrands.

Where a return is approved, we may provide a return authorization or specific shipping instructions.

Unless the return results from an error attributable to BiggBrands, approved returns may be subject to:

• Return shipping charges;
• Restocking charges;
• Handling charges; or
• Other reasonable costs.

Returned products must generally be:

• Unused;
• Unmodified;
• Complete;
• In resalable condition; and
• In their original packaging.

Additional product-specific conditions may apply.

20. Non-Returnable Products

Subject to applicable law, certain products may not be eligible for return, particularly where they are:

• Customized;
• Personalized;
• Private label products;
• Made or sourced specifically for the customer;
• Opened hygiene-sensitive products;
• Opened cosmetics or personal care products;
• Perishable products;
• Food or beverage products;
• Products with limited shelf life;
• Clearance or final-sale products; or
• Products otherwise identified as non-returnable.

Specific conditions may be stated on the product page, quotation, order confirmation, or commercial agreement.

21. Cancellations

Cancellation requests must be submitted as soon as possible.

A cancellation is not effective until confirmed by BiggBrands.

Orders that have already been:

• Processed;
• Picked;
• Packed;
• Customized;
• Produced;
• Labelled;
• Dispatched; or
• Ordered specifically from a supplier

may not be cancellable.

Cancellation charges may apply where BiggBrands has already incurred costs related to the order.

22. Product Warranty

Where applicable, products may be covered by a manufacturer, supplier, importer, or authorized distributor warranty.

Warranty conditions may vary by:

• Brand;
• Product;
• Country;
• Manufacturer; and
• Distribution channel.

Customers must follow the applicable warranty procedure.

Where appropriate, BiggBrands may assist the customer in communicating with the manufacturer, supplier, authorized distributor, or service center.

Unless expressly stated otherwise, BiggBrands does not provide an independent additional manufacturer warranty.

23. Product Compliance and Target Market Requirements

Customers are responsible for ensuring that products purchased are suitable and legally permitted for sale, distribution, import, resale, or use in their intended destination market.

Depending on the product and market, additional requirements may apply concerning:

• Product registration;
• Labelling;
• Language requirements;
• Safety standards;
• Packaging;
• Import licenses;
• Certifications;
• Environmental requirements;
• Electrical standards;
• Food regulations;
• Cosmetic regulations; or
• Other regulatory requirements.

Where BiggBrands provides compliance documents or product information, such information relates only to the documentation available for the relevant product.

Unless expressly agreed otherwise, the customer remains responsible for confirming destination-market requirements before purchase or resale.

24. Resale and Distribution

Products purchased through BiggBrands B2B may generally be purchased for legitimate commercial resale or professional business use, subject to applicable product, brand, territory, regulatory, and contractual restrictions.

Customers must not:

• Misrepresent themselves as BiggBrands;
• Claim to be an authorized distributor unless specifically authorized;
• Alter trademarks unlawfully;
• Sell counterfeit or modified products as genuine;
• Violate intellectual property rights; or
• Use products in an unlawful manner.

Certain brands or products may be subject to marketplace, territory, export, channel, or resale restrictions.

Any such restrictions communicated to the customer form part of the applicable sales conditions.

25. Private Label and Customization Services

BiggBrands may offer private label, custom branding, packaging, printing, product development, or other customization services for selected products.

Private label projects may be subject to:

• Minimum order quantities;
• Development costs;
• Sampling costs;
• Printing costs;
• Packaging costs;
• Tooling costs;
• Production lead times;
• Artwork approval;
• Regulatory requirements; and
• Specific payment conditions.

Private label or customized orders generally become non-cancellable and non-returnable once production, printing, branding, sourcing, or customization has begun.

Specific private label terms provided in a quotation or agreement will apply in addition to these Terms.

26. Customer Artwork and Intellectual Property

Where a customer supplies:

• Trademarks;
• Logos;
• Packaging;
• Artwork;
• Product names;
• Designs;
• Labels; or
• Other intellectual property

for a private label or customization project, the customer confirms that it has the necessary rights and permissions to use such materials.

The customer is responsible for claims arising from unauthorized use of intellectual property supplied by the customer.

27. BiggBrands Intellectual Property

All website content and materials made available by BiggBrands, including:

• BiggBrands names;
• Logos;
• Website design;
• Graphics;
• Text;
• Product content;
• Photographs;
• Videos;
• Catalogues;
• Software; and
• Other materials

are owned by or licensed to BiggBrands or their respective rights holders.

Nothing in these Terms transfers any intellectual property rights to the customer except where expressly agreed in writing.

Website content may not be copied, reproduced, modified, distributed, or commercially exploited without authorization where such authorization is legally required.

28. Third-Party Brands

BiggBrands distributes and supplies products from various brands and suppliers.

Trademarks, product names, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

The appearance of a brand on the BiggBrands B2B platform does not by itself grant customers any right to represent themselves as an authorized distributor, agent, franchisee, or representative of that brand.

29. Website Use

Customers must not use the BiggBrands B2B website:

• For unlawful purposes;
• To interfere with website security;
• To introduce malware;
• To access systems without authorization;
• To conduct fraudulent transactions;
• To impersonate another person or business;
• To scrape or extract data unlawfully;
• To infringe intellectual property rights; or
• In a manner that may damage the website or other users.

We may suspend or restrict access where reasonably necessary to protect the platform, customers, BiggBrands, or third parties.

30. Errors and Corrections

We aim to maintain accurate website information but errors may occasionally occur.

These may include errors relating to:

• Price;
• Product description;
• Availability;
• Dimensions;
• Images;
• Quantity;
• Currency;
• Tax;
• Shipping; or
• Technical information.

BiggBrands reserves the right to correct errors and, where reasonably necessary, cancel or amend an affected order.

If an accepted order is materially affected by an error, we will contact the customer regarding the available options.

31. Promotions and Discounts

Promotional campaigns, coupons, special prices, account-specific discounts, and other offers may be subject to separate conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash;
• Promotions may have expiration dates;
• Promotions may be limited to selected products;
• Promotions may not be combined; and
• BiggBrands may withdraw or modify promotions where permitted by law.

32. Force Majeure

BiggBrands will not be responsible for delay or failure to perform obligations caused by events beyond its reasonable control.

Such events may include:

• Natural disasters;
• Fire;
• Flood;
• Earthquake;
• War;
• Terrorism;
• Civil unrest;
• Epidemics or pandemics;
• Government restrictions;
• Sanctions;
• Export or import restrictions;
• Customs actions;
• Labor disputes;
• Carrier disruption;
• Port closures;
• Transportation shortages;
• Cyber incidents;
• Utility failures; or
• Supplier disruption.

Where such an event occurs, affected obligations may be suspended for the duration of the event where legally permitted.

33. Limitation of Liability

To the maximum extent permitted by applicable law, BiggBrands will not be liable for indirect, incidental, consequential, special, or purely economic losses arising from use of the platform or purchase of products.

This may include loss of:

• Profit;
• Revenue;
• Business opportunity;
• Market access;
• Contracts;
• Data; or
• Goodwill.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Any additional liability limitations agreed in a quotation, contract, distribution agreement, or other written commercial agreement will apply to the relevant transaction.

34. Indemnification

To the extent permitted by applicable law, customers agree to be responsible for losses, claims, damages, or costs resulting from:

• Unlawful use of the platform;
• Breach of these Terms;
• Misuse of products;
• Customer-supplied intellectual property;
• Unauthorized representations concerning BiggBrands or a third-party brand; or
• Violation of applicable laws or third-party rights.

35. Privacy and Personal Data

Personal information collected through BiggBrands B2B is handled in accordance with our Privacy Policy.

Customers should review our Privacy Policy for information concerning:

• Personal information we collect;
• Purposes of processing;
• Data sharing;
• Cookies;
• International transfers;
• Data retention; and
• Applicable privacy rights.

36. Suspension or Termination

BiggBrands may suspend or terminate access to an account where reasonably necessary, including where:

• These Terms are materially breached;
• Payment obligations are not fulfilled;
• Fraud is suspected;
• False business information has been provided;
• Applicable laws are violated;
• Intellectual property rights are infringed;
• Security risks arise; or
• Continued business would create material legal or commercial risk.

Outstanding payment obligations remain payable after suspension or termination.

37. Changes to These Terms

BiggBrands may update these Terms from time to time to reflect changes to:

• Our business;
• Services;
• Products;
• Technology;
• Commercial practices; or
• Legal requirements.

The most recent version will be published on our website together with the applicable Last Updated date.

Changes will apply prospectively unless applicable law requires otherwise.

38. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

39. Entire Agreement

These Terms, together with applicable:

• Quotations;
• Order confirmations;
• Proforma invoices;
• Commercial invoices;
• Private label agreements;
• Distribution agreements;
• Privacy Policy;
• Return Policy;
• Shipping Policy; and
• Other expressly incorporated terms

constitute the applicable agreement between BiggBrands and the customer concerning the relevant transaction.

Where a separately signed written agreement conflicts with these general Terms, the signed agreement will prevail to the extent of that conflict.

40. Contact Us

For questions regarding these Terms and Conditions, orders, accounts, or BiggBrands B2B services, please contact:

BiggBrands E-Ticaret Hizmetler ve İhracat A.Ş
Registered Address: Rüzgarlıbahçe Mah. Bozkurt Sok. No:3/19, Acarlar İş Merkezi F Blok K:8, 34805 Kavacık, İstanbul / Türkiye
Email: info@biggbrandsb2b.com