At BiggBrands B2B, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use the BiggBrands B2B website, create an account, place an order, communicate with us, subscribe to our marketing communications, or otherwise interact with our services.

This Privacy Policy applies to www.biggbrandsb2b.com and any BiggBrands B2B website or service that links to this policy.

For the purposes of applicable data protection legislation, the relevant BiggBrands entity operating the website acts as the data controller of your personal information.

Data Controller:
Biggbrands E-Ticaret Hizmetler ve İhracat A.Ş

Registered Address:
Rüzgarlıbahçe mah. Bozkurt sok. No:3/19 Acarlar İş Merkezi F Blok K:8, 34805 Kavacık , İstanbul / Türkiye

Privacy Contact:
info@biggbrandsb2b.com

1. Information We Collect

We may collect personal information directly from you, automatically when you use our website, and from selected third parties.

Information You Provide to Us

When you create an account, request information, place an order, contact us, or use our services, we may collect information such as:

• Name and surname
• Company name
• Business address
• Billing and shipping addresses
• Email address
• Telephone number
• VAT, tax, or business identification information
• Account login information
• Order and transaction information
• Product enquiries and quotation requests
• Communications with our customer service or sales teams
• Marketing preferences

Where payment is made through a third-party payment provider, payment information may be processed directly by that provider. We may receive limited transaction information required to confirm and manage your payment.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, log files, analytics technologies, and similar tools.

This information may include:

• IP address
• Device type
• Browser type and version
• Operating system
• Approximate geographic location
• Referring website
• Pages viewed
• Products viewed or searched
• Date and time of visits
• Website interaction and navigation information
• Session and cookie identifiers

We use this information to operate our website, understand how visitors use our services, improve performance and security, and, where permitted, measure marketing activities.

Information From Third Parties

We may receive information from third parties that support our operations, including payment providers, logistics partners, analytics providers, advertising platforms, business partners, and authentication providers.

If we offer and you choose to use a third-party login service, we may receive information made available by that provider in accordance with your settings and the provider's privacy practices.

2. How We Use Your Information

We may use personal information for the following purposes:

• Creating and managing customer accounts
• Processing and fulfilling wholesale orders
• Processing payments and managing transactions
• Providing quotations and responding to product enquiries
• Arranging shipping, delivery, warehousing, and fulfillment
• Communicating regarding orders, deliveries, payments, and accounts
• Providing customer and B2B sales support
• Managing returns, claims, and disputes
• Maintaining and improving our website and services
• Personalizing the user experience
• Conducting business analytics and reporting
• Preventing fraud, misuse, and unauthorized activity
• Protecting our website, customers, and business operations
• Meeting accounting, taxation, customs, regulatory, and other legal requirements
• Sending newsletters, promotions, product information, and other marketing communications where permitted by applicable law
• Measuring the effectiveness of marketing and advertising activities
• Establishing, exercising, or defending legal claims

We will not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing, we may process personal information on one or more of the following grounds:

Performance of a contract
Processing may be necessary to create your account, process an order, arrange delivery, provide requested services, or otherwise perform our contractual obligations.

Legal obligations
We may process information to comply with taxation, accounting, customs, regulatory, fraud-prevention, and other legal obligations.

Legitimate interests
We may process information where necessary for legitimate business interests such as operating and improving our services, protecting our systems, managing customer relationships, preventing fraud, and conducting appropriate B2B marketing, provided those interests are not overridden by your rights.

Consent
Where required, we may rely on your consent for activities such as certain marketing communications, advertising technologies, or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

The exact legal basis may vary depending on your location and the nature of our interaction with you.

4. How We Share Personal Information

We may disclose personal information only where reasonably necessary for our business operations, to provide our services, or to comply with legal requirements.

Service Providers

We may work with service providers that assist us with services such as:

• Website hosting and infrastructure
• Payment processing
• Warehousing and fulfillment
• Shipping and logistics
• Customer relationship management
• Email and communications
• Analytics
• IT and cybersecurity
• Accounting and professional services
• Marketing and advertising

These providers may process personal information only as necessary to perform the services they provide to us and subject to applicable contractual and legal requirements.

Logistics and Delivery Partners

Where necessary to fulfill an order, we may provide relevant information to warehouses, freight forwarders, carriers, customs brokers, postal operators, and other logistics partners.

Professional Advisers

Information may be shared with lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Legal and Regulatory Authorities

We may disclose personal information where required by applicable law, regulation, court order, governmental request, customs authority, tax authority, or other lawful process.

We may also disclose information where reasonably necessary to protect the rights, property, security, or legitimate interests of BiggBrands, our customers, our employees, or others.

Corporate Transactions

If all or part of our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, relevant personal information may be disclosed to parties involved in that transaction, subject to appropriate safeguards.

5. Marketing Communications

Where permitted by applicable law, we may send you information about BiggBrands B2B products, new collections, wholesale opportunities, campaigns, and other business-related offers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails or by contacting:

info@biggbrandsb2b.com

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications concerning your orders, account, payments, or business relationship with us.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and, where permitted, support advertising and marketing activities.

Cookies may include:

• Strictly necessary cookies
• Preference or functionality cookies
• Analytics cookies
• Advertising or marketing cookies

Where required by law, non-essential cookies will only be used after obtaining the appropriate consent.

You may manage your cookie preferences through our cookie management tool and, in many cases, through your browser settings.

For further information, please see our Cookie Policy.

7. International Transfers of Personal Information

BiggBrands operates internationally and works with service providers and business partners in multiple countries.

As a result, your personal information may be processed or transferred outside the country in which you are located.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include adequacy decisions, standard contractual clauses, contractual protections, or other legally recognized transfer mechanisms.

Türkiye has also introduced specific mechanisms governing international transfers of personal data, including standard contractual mechanisms published by the Personal Data Protection Authority. KVKK

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer relationships, complying with legal and accounting requirements, resolving disputes, and enforcing agreements.

Retention periods may vary depending on:

• The type of information
• The nature of our relationship with you
• Legal and regulatory requirements
• Tax and accounting requirements
• Fraud-prevention needs
• Contractual requirements
• Potential or ongoing legal claims

When personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

Including retention information is particularly important under GDPR transparency rules. European Commission

9. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

• Request information about how your personal information is processed
• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing activities
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Object to direct marketing
• Lodge a complaint with an appropriate data protection authority

The GDPR, for example, provides rights concerning access, correction, deletion, restriction, portability, objection and certain automated decision-making activities. European Commission

To exercise a privacy right, please contact:

info@biggbrandsb2b.com

We may need to verify your identity before completing certain requests.

Some rights may be subject to limitations or exceptions under applicable law.

10. Türkiye – KVKK Rights

Where the Turkish Personal Data Protection Law No. 6698 (KVKK) applies, data subjects may exercise the rights provided under applicable Turkish data protection legislation.

BiggBrands will provide required information concerning the identity of the data controller, purposes of processing, recipients of personal data, methods and legal grounds of collection, and applicable data-subject rights. These are expressly included within the KVKK transparency obligations. KVKK

Requests concerning personal data may be submitted using the contact information provided in this Privacy Policy or through any additional request methods made available by the relevant BiggBrands entity.

11. European Economic Area and United Kingdom

Where European data protection laws apply, individuals may have additional rights under the General Data Protection Regulation (GDPR) or applicable national legislation.

You may also have the right to lodge a complaint with the competent supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.

12. California Privacy Rights

If California privacy legislation applies to our processing of your personal information, California residents may have additional rights concerning access, correction, deletion, disclosure, and certain uses or disclosures of personal information.

Where legally required, we will also provide mechanisms enabling consumers to exercise applicable rights relating to the sale or sharing of personal information and the use of sensitive personal information.

California's CCPA regulations effective January 1, 2026 include specific requirements covering privacy policies, notices at collection, and applicable opt-out mechanisms. cppa.ca.gov

Requests may be submitted to:

info@biggbrandsb2b.com

13. Data Security

We maintain reasonable administrative, organizational, and technical measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, misuse, or unauthorized access.

These measures may include access controls, secure infrastructure, monitoring, authentication measures, employee procedures, and contractual protections with service providers.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Türkiye's KVKK also places obligations on data controllers to take appropriate technical and administrative measures to prevent unlawful processing or access and to safeguard personal data. KVKK

14. Children's Privacy

BiggBrands B2B is a business-to-business wholesale platform and is not intended for use by children.

We do not knowingly collect personal information from children through our B2B services.

If we become aware that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete or otherwise address that information.

15. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

BiggBrands is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of third parties before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Where required by law, we may provide additional notice regarding material changes.

We encourage users to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise a privacy right, please contact us:

BiggBrands B2B
Email: info@biggbrandsb2b.com
Data Controller: Biggbrands E-Ticaret Hizmetler ve İhracat A.Ş
Registered Address: Rüzgarlıbahçe mah. Bozkurt sok. No:3/19 Acarlar İş Merkezi F Blok K:8, 34805 Kavacık , İstanbul / Türkiye